Terms and Conditions for SoulFul GLO Mobile App

Effective Date: October 9, 2025

Last Updated: October 9, 2025

Welcome to SoulFul GLO. These Terms and Conditions constitute a legally binding agreement between you and SoulFul GLO, LLC governing your access to and use of the SoulFul GLO mobile application, including all content, functionality, and services offered through the app. Please read these Terms carefully before using our app.

By downloading, installing, accessing, or using the SoulFul GLO app, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our app.

1. Definitions

For purposes of these Terms and Conditions:

"App" or "Application" refers to the SoulFul GLO mobile application available for download on the Apple App Store and Google Play Store.

"Company," "We," "Us," or "Our" refers to SoulFul GLO, LLC, the owner and operator of the SoulFul GLO app.

"User," "You," or "Your" refers to the individual accessing or using the App, or the company or other legal entity on behalf of which such individual is accessing or using the App.

"Services" refers to all features, content, and functionality provided through the App, including but not limited to Sound Journeys, Guided Meditation Videos, Yoga Video Classes, Goal Setting tools, and Journaling features.

"Content" refers to all text, graphics, images, music, audio, video, information, and other materials available through the App.

"User Content" refers to any content, including journal entries, goals, notes, feedback, and other materials that you create, upload, post, or otherwise make available through the App.

"Subscription" refers to any paid subscription plan that provides access to premium features and content within the App.

"Account" refers to the unique account created by you to access our Services.

2. Acceptance and Eligibility

2.1 Age Requirements

You must be at least 13 years of age to use the SoulFul GLO app. If you are between 13 and 18 years old, you represent that you have obtained permission from your parent or legal guardian to use the App and that they have agreed to these Terms on your behalf.

If you are a parent or guardian and you provide consent for your child to use the App, you agree to be bound by these Terms in respect of their use of the App.

Users under 13 years of age are strictly prohibited from using the App.

2.2 Authority to Accept

By using the App, you represent and warrant that:

You have the legal capacity to enter into a binding agreement
You are not prohibited by law from using the App
You will comply with these Terms and all applicable local, state, national, and international laws and regulations
All information you provide is accurate, current, and complete

2.3 Geographic Restrictions

The App is controlled and operated from the United States. We make no representation that the App is appropriate or available for use in all locations. Access to the App from territories where its content is illegal is prohibited.

3. License to Use

3.1 Grant of License

Subject to your compliance with these Terms, SoulFul GLO, LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

Download and install the App on devices you own or control
Access and use the App and Services for your personal, non-commercial use
Access Content made available through the App in accordance with these Terms

3.2 License Restrictions

You agree that you will NOT:

Copy, modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the App
Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices from the App
Use the App for any commercial purpose or for the benefit of any third party
Rent, lease, lend, sell, redistribute, or sublicense the App
Use the App to create a competitive product or service
Use any automated system, including robots, spiders, or scrapers to access the App
Attempt to gain unauthorized access to any portion of the App or any other systems or networks connected to the App
Use the App in any manner that could damage, disable, overburden, or impair our servers or networks
Interfere with any other party's use and enjoyment of the App
Frame or link to the App without our express written permission

3.3 Updates and Modifications

We may from time to time develop updates, patches, or other modifications to improve the App. You acknowledge that we may require you to install such updates to continue using the App. All updates remain subject to these Terms.

4. User Accounts

4.1 Account Creation

To access certain features of the App, you must create an account. When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account credentials
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized access or security breach

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

Use a strong, unique password
Not share your password with others
Not allow others to access your account
Log out from your account at the end of each session when using shared devices

We cannot and will not be liable for any loss or damage arising from your failure to protect your account information.

4.3 Account Termination by You

You may terminate your account at any time by:

Using the account deletion feature in the App settings
Contacting our customer support at [Insert Contact Email]

Upon termination, your right to use the App will immediately cease. Please note that termination of your account does not automatically cancel any active subscriptions. You must separately cancel your subscription through the applicable app store.

5. Subscriptions and Payments

5.1 Subscription Plans

SoulFul GLO offers both free and premium subscription plans. Premium subscriptions provide access to exclusive content and features, including:

Full library of guided meditation videos
Extended sound journeys
Advanced yoga video classes
Ad-free experience
Offline download capability
Additional journaling templates and goal-setting tools

Subscription options, pricing, and features are subject to change at our discretion with reasonable notice.

5.2 Payment Processing

All subscription payments are processed through the Apple App Store or Google Play Store, depending on your device. By purchasing a subscription, you agree to the payment terms of the applicable app store.

Payment information is collected and processed by Apple or Google, not by SoulFul GLO, LLC. We do not have access to your complete payment card information.

5.3 Billing and Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged through your app store account at the confirmation of purchase and upon each renewal.

The renewal charge will be at the then-current subscription rate. We reserve the right to change subscription fees with advance notice.

5.4 Free Trials

We may offer free trial periods for premium subscriptions. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription and you will be charged.

Free trial offers are limited to one per user and cannot be combined with other promotional offers unless specifically stated.

5.5 Cancellation and Refunds

You may cancel your subscription at any time through your app store account settings. Cancellation will take effect at the end of your current billing period, and you will retain access to premium features until that time.

No refunds or credits will be provided for partial subscription periods. If you cancel your subscription, you will not receive a refund for the current billing period.

Refund requests for technical issues or billing errors should be directed to Apple App Store or Google Play Store customer support, as they control all payment processing.

5.6 Price Changes

We reserve the right to change subscription prices at any time. Price changes will take effect at the start of the next subscription period following notice of the change. We will provide you with reasonable advance notice of any price changes.

If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

6. Content and Intellectual Property

6.1 Our Intellectual Property

All Content available through the App, including but not limited to meditation audio, video classes, graphics, logos, text, software, and design elements, is owned by or licensed to SoulFul GLO, LLC and is protected by United States and international copyright, trademark, patent, and other intellectual property laws.

Our trademarks, service marks, and logos used and displayed on the App are registered and unregistered trademarks of SoulFul GLO, LLC. You may not use these marks without our prior written permission.

6.2 Limited Use Rights

You may view, stream, and download Content solely for your personal, non-commercial use in accordance with these Terms. You may not:

Reproduce, distribute, display, sell, or exploit Content for any commercial purpose
Modify, create derivative works from, or publicly perform Content
Remove copyright or other proprietary notices from Content
Transfer or share Content with others
Use Content in any manner that infringes upon our intellectual property rights

6.3 Third-Party Content

The App may include content provided by third parties. All third-party content remains the property of its respective owners and is protected by applicable intellectual property laws.

7. User-Generated Content

7.1 Your Content Rights

You retain all ownership rights to User Content you create through the App, including journal entries, goals, and notes. However, by creating User Content through the App, you grant SoulFul GLO, LLC a limited license to store, process, and display your User Content solely for the purpose of providing Services to you.

7.2 User Content License

When you create User Content, you grant us a worldwide, non-exclusive, royalty-free license to:

Store and backup your User Content on our servers
Display your User Content to you within the App
Process your User Content to provide personalized recommendations (with your consent)
Use aggregated, anonymized data derived from User Content for analytics and improvement purposes

This license terminates when you delete your User Content or your account, except for User Content that has been shared with other users or as required for legal compliance.

7.3 User Content Guidelines

You are solely responsible for your User Content. You agree that you will not create, upload, or share User Content that:

Violates any law or regulation
Infringes on any third party's intellectual property or privacy rights
Contains hate speech, threats, harassment, or violent content
Contains sexually explicit or obscene material
Promotes illegal activities or self-harm
Contains viruses, malware, or other harmful code
Impersonates any person or entity
Is false, misleading, or deceptive

We reserve the right to remove any User Content that violates these guidelines without notice.

7.4 Monitoring and Enforcement

While we are not obligated to monitor User Content, we reserve the right to review, screen, and remove User Content at our sole discretion. We may also suspend or terminate accounts of users who repeatedly violate these Terms.

7.5 Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas about the App ("Feedback"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into our Services without any obligation to you.

8. Prohibited Conduct

In addition to the restrictions outlined elsewhere in these Terms, you agree that you will NOT:

Account Misuse:

Create multiple accounts for fraudulent purposes
Share your account with unauthorized users
Sell, trade, or transfer your account to others
Impersonate another person or entity

Technical Violations:

Bypass any security measures or access restrictions
Use automated tools to access the App without permission
Overload or interfere with the proper functioning of the App
Attempt to hack, attack, or compromise the App's security

Content Violations:

Upload malicious code or viruses
Spam other users or send unsolicited messages
Collect or harvest information about other users
Post false, misleading, or fraudulent content

Commercial Violations:

Use the App for commercial purposes without authorization
Resell or redistribute App content
Create derivative products based on our Services
Use the App to compete with SoulFul GLO, LLC

Legal Violations:

Use the App for any illegal purpose
Violate any applicable laws or regulations
Infringe on intellectual property rights
Engage in fraudulent activity

Violation of these prohibited conduct rules may result in immediate termination of your account and legal action.

9. Termination

9.1 Termination by You

You may terminate your account at any time as described in Section 4.3. Termination does not automatically cancel paid subscriptions, which must be canceled separately through your app store.

9.2 Termination by Us

We reserve the right to suspend or terminate your access to the App immediately, without prior notice or liability, for any reason, including but not limited to:

Breach of these Terms and Conditions
Engaging in prohibited conduct
Fraudulent or illegal activity
Extended period of account inactivity
Upon your request
For any other reason at our sole discretion

9.3 Effects of Termination

Upon termination of your account:

Your right to access and use the App will immediately cease
We may delete your User Content, including journal entries and goals
Any outstanding payments owed will become immediately due
Provisions of these Terms that by their nature should survive will remain in effect

We are not liable for any loss or damage resulting from termination of your account.

9.4 Data Retention After Termination

Following account termination, we may retain certain information as required by law, for legitimate business purposes, or to prevent fraud and abuse. Anonymized data may be retained indefinitely.

10. Third-Party Links and Integrations

10.1 Third-Party Websites and Services

The App may contain links to third-party websites, services, or resources that are not owned or controlled by SoulFul GLO, LLC. These links are provided for your convenience only.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any third-party content, goods, or services.

10.2 Third-Party Integrations

The App may integrate with third-party services such as:

Health and fitness tracking apps (e.g., Apple Health, Google Fit)
Social media platforms
Calendar applications
Cloud storage services

When you connect third-party services to the App, you authorize us to access and use information from those services as permitted by their terms and your privacy settings. We are not responsible for the practices of these third-party services.

10.3 App Store Terms

Your use of the App is also subject to the terms and conditions of the Apple App Store or Google Play Store. In the event of a conflict between these Terms and the app store terms, the app store terms shall prevail with respect to your use of the App through that platform.

11. Disclaimer of Warranties

11.1 "AS IS" and "AS AVAILABLE"

THE APP AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED THROUGH THE APP ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, SOULFUL GLO, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that the App will be uninterrupted, secure, or error-free
Warranties regarding the accuracy, reliability, or completeness of content
Warranties that defects will be corrected
Warranties regarding the results obtained from using the App

11.2 Health and Medical Disclaimer

IMPORTANT: The SoulFul GLO app is intended for wellness, relaxation, and personal development purposes only. It is NOT a substitute for professional medical advice, diagnosis, or treatment.

You acknowledge and agree that:

The App does not provide medical advice or treatment
Content is for informational and educational purposes only
You should consult qualified healthcare professionals before making health-related decisions
The App should not be used for medical emergencies
We make no representations about the suitability of meditation or yoga practices for any particular health condition
Individual results from using the App may vary

IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.

11.3 No Professional Relationship

Use of the App does not create a therapist-client, doctor-patient, or any other professional relationship between you and SoulFul GLO, LLC or any instructors featured in our Content.

11.4 Content Accuracy

While we strive to provide accurate and helpful content, we make no representations or warranties about:

The accuracy, completeness, or timeliness of Content
The effectiveness of meditation or wellness practices for any individual
The credentials or qualifications of instructors
The results you may achieve from using the App

You use the App and rely on its Content at your own risk.

12. Limitation of Liability

12.1 No Liability for Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOULFUL GLO, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or business opportunities
Loss of data or content
Loss of goodwill or reputation
Personal injury or property damage
Cost of substitute services
Any other intangible losses

This limitation applies whether the damages are based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

12.2 Cap on Liability

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER.

12.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

12.4 Basis of the Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance upon the disclaimers and limitations of liability set forth herein, and that such disclaimers and limitations reflect a reasonable and fair allocation of risk between you and us.

13. Indemnification

You agree to defend, indemnify, and hold harmless SoulFul GLO, LLC, its officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

Your use or misuse of the App
Your violation of these Terms and Conditions
Your violation of any rights of another party
Your User Content
Your violation of any applicable laws or regulations
Any fraudulent or illegal activity

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

This indemnification obligation will survive termination of these Terms and your use of the App.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before filing a formal dispute, you agree to first contact us at [Insert Contact Email] and attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you via email.

If we cannot resolve the dispute within 60 days of receiving your notification, either party may pursue formal dispute resolution as described below.

14.2 Binding Arbitration

YOU AND SOULFUL GLO, LLC AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE APP WILL BE RESOLVED THROUGH BINDING ARBITRATION, RATHER THAN IN COURT, except that you may assert claims in small claims court if your claims qualify.

The arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the arbitration is initiated. The arbitration will take place in [Insert State/Location] or another mutually agreed location.

The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.

14.3 Class Action Waiver

YOU AND SOULFUL GLO, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

14.4 Exceptions to Arbitration

Notwithstanding the above, either party may:

Seek injunctive or other equitable relief in court to prevent infringement of intellectual property rights
Bring an individual action in small claims court
Seek relief in court for disputes related to the validity, enforceability, or scope of the arbitration agreement

14.5 Opt-Out Right

You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice to [Insert Contact Email] with your name and address and a clear statement that you wish to opt out of arbitration. If you opt out, all other provisions of these Terms will continue to apply.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [Insert State], United States, without regard to its conflict of law provisions.

15.2 Jurisdiction

Subject to the arbitration provisions above, you agree that any legal action or proceeding relating to these Terms or the App shall be brought exclusively in the federal or state courts located in [Insert County], [Insert State], and you consent to the personal jurisdiction of such courts.

15.3 International Users

If you access the App from outside the United States, you are responsible for compliance with local laws and regulations. By using the App, you consent to the transfer, storage, and processing of your information in the United States.

16. Changes to Terms and Conditions

16.1 Right to Modify

We reserve the right to modify, amend, or update these Terms and Conditions at any time in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of these Terms.

16.2 Notice of Changes

For material changes that affect your rights or obligations, we will notify you by:

Posting a notice in the App
Sending an email to the address associated with your account
Displaying a pop-up notification in the App
Posting an update on our website

You will have the opportunity to review the updated Terms before they take effect.

16.3 Acceptance of Changes

Your continued use of the App after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the App and may terminate your account.

16.4 Review Requirement

We encourage you to review these Terms periodically to stay informed of any changes.

17. General Provisions

17.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any additional terms you agree to when using specific features of the App, constitute the entire agreement between you and SoulFul GLO, LLC regarding the App and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of SoulFul GLO, LLC.

17.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

17.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

17.6 Relationship of Parties

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and SoulFul GLO, LLC. You have no authority to bind us or make commitments on our behalf.

17.7 No Third-Party Beneficiaries

These Terms do not confer any rights or remedies upon any person other than you and SoulFul GLO, LLC, except as expressly provided herein.

17.8 Notices

Notices to you may be sent to the email address associated with your account or posted within the App. Notices to us should be sent to [Insert Contact Email] or the mailing address provided below.

17.9 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

17.10 Language

These Terms have been prepared in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

SoulFul GLO, LLC
[Insert Physical Address]
[Insert City, State, ZIP Code]
United States

Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Website: [Insert Website URL]

Customer Support: Available through the App's Help & Support section

19. Apple App Store Additional Terms

If you download the App from the Apple App Store, you acknowledge and agree to the following additional terms:

These Terms are between you and SoulFul GLO, LLC only, not with Apple Inc. ("Apple")
Apple has no obligation to provide maintenance or support services for the App
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the App
Apple is not responsible for addressing any claims by you or any third party relating to the App or your use of the App
Apple is not responsible for investigating, defending, settling, or discharging any third-party claim that the App infringes intellectual property rights
You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties
Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary

20. Google Play Store Additional Terms

If you download the App from Google Play Store, you acknowledge and agree to the Google Play Terms of Service, which are incorporated herein by reference. In the event of any conflict between these Terms and the Google Play Terms of Service, the Google Play Terms of Service shall control with respect to your use of the App through Google Play.

21. Delete Account Request – SoulFul GLO App If you wish to delete your account and associated data from the SoulFul GLO app, please send an email to soulfulhealing.fareast@gmail.com using the subject line “Delete My Account – SoulFul GLO”. We will permanently delete your account and related personal data (name, email address, and authentication details) from our Firebase and third-party authentication systems (Google, Facebook, Apple) within 30 days of your request

BY USING THE SOULFUL GLO APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Thank you for choosing SoulFul GLO for your wellness journey. We're honored to support your path to mindfulness, growth, and inner peace.